Delivery and Returns
We encourage you to contact us with any questions or concerns regarding any of the goods we carry at thesneakerstore prior to placing your order. While comfort preferences vary with each individual, thesneakerstore will always provide the best available information to ensure that you are entirely satisfied with your order.
thesneakerstore accepts returns for store credit only on items purchased at thesneakersstore.com. Return requests must be submitted within 3 days of receipt and will only be accepted within this time frame. Once items are received, they will be rigorously inspected for condition to ensure the item is unworn.
If hang tags are not intact and/or condition is not deemed to be unworn, store credit will not be issued and the return will not be honored. Returns may take up to 7 business days to process.
Store credit will be issued for the product price paid for the item less a 10% restocking fee and return shipping. Store credit is available to use only on thesneakersstore.com and is non-transferable. Returns must be posted and in transit within 3 days upon acceptance of return.
*All items purchased on sale or during promotional events are considered Final Sale and not elligeble for return.
If you would like to cancel your order please contact us within one (1) hour of the order being placed. Cancellation requests made after one (1) hour of order placement must follow our normal returns procedure.
If a cancellation request is submitted while an order is being processed at our warehouse then the request will be declined. Order cancellation requests placed within the one (1) hour window are not guaranteed.
thesneakerstore does not guarantee the exchange or credit for a defective item. If you believe you recieved the wrong product, please clearly explain the mistake via email to firstname.lastname@example.org. thesneakerstore will reimburse shipping charges, only on items declared defective ($10).
Early Access items are limited to one pair per customer. Orders placed for Early Access items are not guaranteed until tracking information is confirmed.